Shipping policy

Shipping Policy

Last updated: [Insert date]

Thank you for shopping with FurrBFF! We’re excited to get your order to you and your furry best friend 🐾
Please review our shipping policy below.

Order Processing Time

All orders are processed within [1-2 business days] (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.

During high-volume periods, processing times may be delayed. 

U.S. Shipping

  • We currently ship to all U.S. states and international

  • Estimated delivery time: [2-6 business days] after processing                              

  •  Shipping rates are calculated at checkout based on your location and order size

Once your order ships, you will receive a tracking number via email.

International Shipping

We’re happy to offer international shipping to select countries 🌍

  • Estimated delivery time: [14-21 business days] after processing (varies by destination)

  • International shipping rates are calculated at checkout

  • Delivery times may vary due to customs processing and local postal services

Important:
International customers are responsible for any customs duties, taxes, or import fees charged by their country. These fees are not included in the shipping cost and are determined by your local customs office.

Shipping Delays

FurrBFF is not responsible for shipping delays caused by:

  • Carrier issues

  • Weather conditions

  • Customs clearance delays

  • Incorrect or incomplete shipping addresses provided at checkout

Address Accuracy

Please double-check your shipping address before placing your order.
FurrBFF is not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an error, contact us as soon as possible at [your support email].

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within [the first 3-5 days] of delivery with:

  • Your order number

  • Photos (if applicable)

We’ll work with you to make it right.

Contact Us

If you have any questions about shipping, feel free to reach out:

📧 Email: [your support email]
🐶 Brand: FurrBFF